Nana Event Catering Terms & Conditions

Booking Confirmations

Booking confirmations will be sent in writing once a menu is specified and the deposit paid.

Payment & Refund Policy

Payment must be made in full 7 days prior to the event unless. If payment is not made, we will cancel the event and the deposit will be non-refundable. If payment is made in full and the client decided to cancel the event after the required period of notice, The amount paid will be non-refundable and non-exchangeable. *Please see Cancellations/postponements.

COVID Policy

In the event of a lockdown, all confirmed bookings will be assumed canceled/postponed. Nana event-will not be held liable for any event disruptions due to government lockdowns. If a lockdown affects your booking within 7 days of your event, any monies paid will be non-refundable

Deposits/Paid Funds

A deposit or full payment must be paid to secure any booking and correspondence of payment forward to If a deposit is not paid, the booking will not be confirmed. This deposit is non-refundable and non-exchangeable.

Bond

200.00 A bond will be charged and placed on hold. The bond will be refunded to the customer upon return of all Dishes/platters/props returned Clean & NO breakages. Please allow car space for unloading, even parking requires a ticket, which will be deducted from the bond.

Unclean Platters/Dishes

All items must be returned washed and clean – A cleaning service fee of 80.00 will be deducted from the bond if returned unclean.

Cancellations/Postponements

Any event postponement must be discussed and agreed upon with management. This will only occur if the date is available for movement. Any cancellations must be done 7 days prior to the event We have the right to refuse or cancel any job with 72 hours’ notice to a client and will communicate this directly with the client. Any monies paid by the client, not inclusive of the deposit, will be rightfully returned to them. Any deposits taken by Nana-event from our clients are non-refundable and non-exchangeable. Nana event will do its best to assist a client in postponing a booking if the date is available. We require direct communication when changing the date of your event to ensure availability.

Menu & Food Quantities

Nana event-will abides by the pre-discussed and agreed-upon menu between a client and us. Our menu is subject to availability, and we will do our best to ensure you receive what you have ordered. In saying this, if the product is unable to be delivered on the day of your booking, we will substitute this with something equivalent, of the same value. All quantities of food will be explicitly detailed and agreed upon prior to an event. Nana event-will does not take responsibility for lack of food during an event, as this will be agreed upon beforehand.

Props/Plate ware

Nana event-has a rinse policy of all goods and props provided to the client. All goods must be rinsed and returned to our premises within 48 hours of the event unless an alternative agreement has been made prior in written form. (for takeaway tray) If Nana -the event has agreed to a bump-out OR pack down of the event, all items must be washed and placed closest to a dispatch area ready for our arrival. This may include leaving them in a concealed place, outside, to be picked up while the client is not home. If any damage occurs to the items while on the client’s property, The client may be liable for damage fees.